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Seat Hold Features in Sevenrooms

A seat hold in a TMS allows restaurants to manage reservation availability by reserving specific tables or time slots for select guests, such as VIPs, regulars, or members.

Sevenrooms

In SevenRooms, Access Rules are a powerful tool that allows you to control reservation availability by defining who can book, when, and where. This feature is particularly useful for managing Avvail access.

🔧 How to Set Up Access Rules in SevenRooms

  1. Navigate to Access Rules:

    • Log in to your SevenRooms admin dashboard.

    • Go to Settings > Availability > Access Rules.

  2. Create or Edit an Access Rule:

    • To create a new rule, click "Add Access Rule".
    • Name the Rule: "Avvail". 
    • To modify an existing rule, select it and click "Edit".

  3. Define Rule Parameters:

    • Seating Areas: Specify which tables or sections the rule applies to.

    • Time Slots: Set the days and times the rule is active.

    • Audience: Choose who can see and book these slots (e.g., general public, specific guest tags, or integrated platforms like Avvail).

    • Pacing Limits: Control the number of covers per time slot to manage flow and capacity.

  4. Customize Public Descriptions:

    • Use the Public Description field to provide guests with information about the reservation (e.g., "Rooftop Seating" or "Members Only").

    • This description appears in the booking widget and helps guests select their preferred experience.

  5. Save and Apply the Rule:

    • After configuring the settings, click "Save" to activate the access rule.

📌 Additional Tips

  • Multiple Access Rules: If you offer various experiences (e.g., indoor dining, outdoor patio, private rooms), create separate access rules for each to manage them effectively.

  • Capacity Management: Remember that the shift pacing settings override access rule pacing. If the shift is set to allow 12 covers, you cannot exceed this number through access rules. (Access Rules in Seven rooms)

For more detailed guidance, you can refer to the SevenRooms Help Center: SevenRooms Help Center