Incoming reservations will be shared with you via a Daily Reservation Summary email (for more information, refer to this support article) and appear in real-time on your Avvail dashboard. If you would like the Avvail team to enter reservations into your system on your behalf, reach out to support@avvail.com to set up this service.
STEPS TO CONFIRM A RESERVATION
1. Enter the reservation into your TMS.
For specific guidance, refer to these support articles on how to enter Avvail reservations into OpenTable, Resy, or SevenRooms.
After receiving a reservation from Avvail in the Reservations page of your dashboard, click into the reservation and click the email address (from an @avvail.id domain) to copy to your clipboard. Then enter the reservation into your table management system (TMS).
If using OpenTable or SevenRooms, input the reservation as you normally would and include all required guest details and notes. You will have to use the Avvail phone number (212) 589-8654 to create the guest's profile. For more information on adding reservations to OpenTable, refer to this support article. For more information on adding reservations to SevenRooms, refer to this support article.
If using Resy, add the reservation using the "Book on Behalf Of" process and include all required guest details and notes. For more information on adding reservations to Resy, refer to this support article.
If using another TMS, reach out to the Avvail support team at support@avvail.com for specific guidance.
As of April 2026, all reservations added to your TMS will be automatically acknowledged by our system (for more details, refer to this support article). However, if this feature is not in service, follow these steps.
2. Click "Confirm Reservation" at the bottom of the screen to confirm that the reservation has been added to your TMS.
After entering into your TMS, revert back to the Reservations tab of your Avvail dashboard. Confirm the reservation has been entered to your TMS by clicking on the reservation and selecting "Confirm Reservation."
NOTE: It is crucial to complete all reservations at the end of the shift to ensure that you will be credited for all fulfilled seats. For more information on completing reservations, refer to this support article.